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Distribution Process

Again during the period you have any questions, please contact our customer service or send us an JenniOlinR@gmail.com.

Shipping Times

• All items in stock are processed and shipped within 1 to 3 business days.
• Finished items typically ship within 3 to 5 business days.
• Custom orders typically ship within 15 to 20 business days.
• Shipping via DHL, FedEx, UPS according to product size and weight.
• Your order ships and tracking details will be emailed to you.

Delivery Time

• 3-7 business days
• We offer global express delivery except the following region: Alaska, Hawaii, Puerto Rico, Guam, American Samoa and the US Virgin Islands, Ukrain, India can't arrive.

Possible Reasons Why The Product Has Not Been Shipped

• Need to stock:
  The warehouse takes a certain amount of time to pick up and pack the goods for you. Before the goods are ready, the order status will always display "Not Delivered".
• Need to purchase:
  Generally, the goods will be purchased and delivered within the expected delivery date. If there is a delay in purchasing, we will notify you of the new expected delivery time by email (click here to view the relevant email content). Please be patient and wait. If you have any questions, once the goods are purchased in place, we will ship the goods for you as soon as possible, and notify you of the new estimated delivery time by email.

Where Is My Order?

• By providing tracking details, your order has been processed and shipped. It has left our warehouse.
• Tracking details usually appear in the shipper's database within 48 hours and point-in-time tracking is usually provided, meaning your order location will be updated and closer to you as it is scanned.
• Still having delivery issues, please contact us to find out how we can help.

Why Is The Shipping Information Always Not Updated?

• It may be because the third-party distribution company is updating the tracking database, or there is a delay in synchronizing information on the Wengqi website after the third-party distribution company updates the data.

Do I Need To Pay For Shipping?

• The free shipping policy applies to all products on our Wengqi(note: except for installation tools). And includes customers from all countries and regions. No matter where you are, as long as you purchase any goods on our platform , we will provide you with free transportation services. We will ensure that your goods arrive at your designated address in the shortest possible time.

Should I Need To Pay Taxes and Duties?

• You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may be informed that you have to pay taxes when goods you ordered from us arrive in your country.
• When ordering goods on Wengqi.com, you are responsible for ensuring that the goods can be legally imported into the destination country/region. The recipient is an importer registered with customs and must comply with all laws and regulations of the destination country.
• We advise you to find out about the local regulations prior to ordering from us. Wengqi can not give you advice or information about tax rates and customs charges in your country.
• If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
• Customs in some countries require registered importers to provide special certification before releasing the goods. You may need to provide an ID code, such as a passport, ID card, etc.

What Should I Do If My Package Is Lost?

• According to the shipping policy, this means that the person responsible for lost or damaged items lies with the carrier.
• If your package is shown as delivered to the destination but you cannot find him, please locate your package within 24 hours in several ways.
• Check if your delivery address is correct.
• Look for the notification of attempted delivery.
• Check if someone has received the package subsequently.
• Some of the parcels may pass through multiple carriers, check your mailbox to see if you have received other shipping addresses.
• If your package still cannot be found by these means, contact our customer service staff for additional assistance. Wengqi will provide you with re-shipment or full refund service. And choose a reliable courier company to provide you with a tracking number to protect your legitimate rights and interests.

Contact Information Of Wengqi Transportation And Customs Clearance Company

Cancellations

• Cancellation before payment. If you have not yet paid, you do not need to contact our staff to cancel.
• Cancellation after payment. If you have already decided to cancel your order, please contact our staff as soon as possible, because once the normal shipping starts, the order will not be cancelled. If you just have some questions about the order or the product, please contact our staff and suspend the packing first to answer for you.
• Orders cannot be cancelled after they have been sent out.

In addition, if you have any questions about the product or order, please contact our staff to answer your questions in a timely manner, thanks for your support!

• Email: JenniOlinR@gmail.com
• Tel: 13062288018

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.We have a designated return address, please email our Customer service at 13159282401@163.com to make sure you send the package to the right address.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Notes

Custom-order or personalised items do not have a right to 14 days refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at 13159282401@163.com.